1. Who we are
Leduc & Fils Snow Plows ("Leduc & Fils", "we", "our") is a division of Leduc & Fils, a Quebec family business operating as the official Meyer distributor for snow-removal equipment. The website pelleaneigeleducetfils.ca is operated from Montreal, Quebec, Canada.
2. Privacy officer
Pursuant to Quebec's Law 25 (Act respecting the protection of personal information in the private sector) and Canada's PIPEDA, André Leduc serves as our privacy officer. For any question, exercise of rights, or complaint:
- Email: andre@leducetfils.ca
- Phone: (514) 331-4441
3. Information we collect
We collect the following information only when you provide it to us:
- Contact details — name, email, phone, company.
- Fleet technical details — your truck make, model, year — to identify compatible Meyer equipment.
- Message content — your need, as you describe it.
- Browsing cookies — see section 7.
4. Purposes of collection
- To respond to you and prepare a recommendation and quote fitted to your fleet.
- To coordinate installation or maintenance with us or via our dealer network.
- To activate our 24/7 emergency line if you contact us during an incident.
- With your explicit consent: to share product news and seasonal offers.
5. Consent
Submitting a form constitutes your consent for us to use your contact details to respond to your request. SMS communications and the marketing list require separate explicit consent (checkboxes), which you may withdraw at any time by writing to us.
6. Third parties and processors
We use the following providers:
- Formspree (United States) — form submission processing.
- Cloudflare Turnstile (United States) — bot-protection (no cookies).
- Vercel (United States) — site hosting.
These transfers outside Quebec are necessary for site operation and request handling. We ensure these providers offer an adequate level of protection.
7. Cookies
Our site uses essential cookies for basic operation. With your consent, we may also use analytics cookies to understand site usage. You may manage your preferences at any time via the "Manage cookies" link in the footer.
8. Retention
Your contact details are retained for as long as your commercial relationship with us is active, plus seven (7) years after the last interaction for warranty and traceability purposes (legal obligation related to equipment sales). Unconverted inquiries are deleted after twelve (12) months.
9. Your rights
Pursuant to Law 25, you may at any time:
- Access the personal information we hold about you.
- Request rectification of inaccurate information.
- Request deletion of your information (subject to legal obligations).
- Withdraw your consent to marketing communications.
- Request portability of your information (in a structured, commonly used format).
We respond to all requests within thirty (30) days of receipt.
10. Complaint
If you are unsatisfied with how we handle your information, you may file a complaint with the Commission d'accès à l'information du Québec.
11. Changes
We may amend this policy. Material changes will be flagged on the site, and the date at the top of this page will be updated.